“After previously shying away from letters of credit and paying a third party to act on our behalf, we contacted Mark to help upskill key members of our business.
Mark delivered training to members of our Customer Support, Logistics and Finance Team over 2 days which combined theory as well as practical ‘real life’ examples. We learned the best practice required when working with letters of credit, we covered Incoterms, UCP 600 and ISBP and even got to take on the role of document checker. The course exceeded our expectation and thanks to Mark we now have the knowledge and confidence to keep future letters of credit in-house.”
(Gurit UK, March 2017)
“Haltermann Carless asked Mark to provide letter of credit training to both those new to LCs and some who have been working with them for some time.
He tailored the day’s training with our own examples of documentation. Everyone in attendance had a very positive experience and even those with LC experience learned a great deal. New information we put into place immediately with the result of saved time and money.
Thanks for the help Mark. We would certainly recommend you to anyone ”
(Haltermann Carless UK Ltd, February 2017)
“As a total newcomer to letters of credit, the prospect of having to process them for my company was a little daunting.
The training given by MJ Hayward broke it down into simple and concise steps which have seen zero discrepancies since and on a subject that can be extremely complex at times.”
(De Soutter Medical Ltd, September 2016)
“Excellent service provided by Mark.
A great (Incoterms) course for all levels of understanding. Really interactive and a good refresher”
(GKN Freight Services, July 2016)
“Another excellent session on Incoterms.
Mark has really helped us to clarify which Incoterms rules are appropriate for our business. His training method is engaging and his flexible approach means the sessions can be adapted to the current needs of our company. We’d highly recommend his training sessions.”
(Gurit UK, June 2016)
“Thank you for a very interesting and informative day.
I learnt things even though I’ve been dealing with letters of credit for some years now.”
(Johnson Matthey Plc, March 2015)
“Over the last few years, Mark has done several courses for us on International Trade, including Letters of Credit and Incoterms.
Each time, the feedback has been excellent. Mark is engaging and technically proficient. Moreover, he allows the participants to work through the commercial options and has pointed us in the right direction on many occasions. Highly recommended.”
(Ishida Europe, November 2014)
“We asked MJ Hayward to train our team in respect of Letters of Credit. We were thrilled when we found out that Mark not only tailored the course to fit the information we required but he was also willing to use examples of our own documentation.
To ensure understanding he even talked the team through the completion of an actual LC.
What we appreciated most about working with MJ Hayward was not just their knowledge but also their ability to ensure total understanding and interest from those on the course.”
(SPP Pumps Ltd, October 2014)
“I would like to thank Mark for the tremendous training he provided when I assumed responsibility for Emerging Markets within Molnlycke Healthcare. Mark’s rich and broad experience in dealing with international trading is clear to see and his attention to detail was superb….
He is an engaging, professional and very practical trainer who understood our needs, and our mixed abilities, very well and delivered a package that was excellent and met our needs perfectly. I was so pleased with the support that Mark provided I requested him to deliver a second round of training for some new members of the team and have recommended him to other colleagues within Molnlycke Healthcare.
Mark’s knowledge of Letters of Credit, Bank Guarantee’s and Inco Terms was invaluable and it certainly prepared the team for the task of geographic expansion.”
(Molnlycke Healthcare, December 2013)
“Our company does a great deal of international business, and we determined that the Letter of Credit training course would be ideal for our global colleagues…
Mark held two sessions for us — one in the UK and one in our France office, and we were very pleased with the outcome. He was engaging, informative and tailored the course to our needs and staff – who were from a broad mix of departments including finance, customer service, sales and service. The courses outlined a great deal of extremely useful information, including real world examples and scenarios specific to Datacard Group. We highly recommend Mark to others.”
(Datacard Group, November 2013)
“Following on from the course we have been able to identify and renegotiate certain elements of the LC’s issued on a particular large contract……
Also as we are currently quoting a number of other overseas contracts, and feel better equipped having sufficient basic knowledge since attending the LC course to be able to obtain more favourable trading terms associated with future LC’s.
Overall this was one of the more beneficial courses I have attended, as it has provided an immediate impact within the LVE business unit with regard to risk management of LC contracts with the knowledge being utilised immediately.”
(Schneider Electric, January 2012)
The course was tailored to our business which in turn made it relevant to our requirements. I would definitely recommend Mark as a provider.”
(Sports Direct Group, September 2011)
The delivery was well paced and you were very engaging, keeping us all focused. We liked the way you wove actual samples into the training and used your own experiences. We would have no problems in recommending you for other companies.”
(Pacific Direct, April 2011)
He tailored the course to our team’s needs and provided excellent back up support. I would definitely recommend him as a provider.”
(Oxford Instruments, September 2010)
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Call us on +44 (0)800 043 4052, complete our contact form or email us to discuss your requirements.