Privacy Statement 2017-03-19T09:07:55+00:00

Privacy Statement

M J Hayward Associates Limited (“MJ Hayward Associates”)

In this Privacy Statement any reference to “Us”; “We” and “Our(s)” is to M J Hayward Associates Limited.

We respect the privacy and security of our users. The information you provide to us is used selectively by us to help provide you with products and services provided by us. In order to demonstrate our commitment to your privacy, we have prepared this statement disclosing the privacy practices for the M J Hayward Associates website. This statement describes what personally identifiable information we collect from you, how and when information is used, how we protect your information, and who has access to your information.

(i) What information is collected?
We ask you to provide various types of personally identifiable information to enhance the quality of the service we can provide to you. As part of the process of using the site, we ask for information such as your name, e-mail address, business address, fax number, mobile number and comments from you relating to what you require. The more accurate the information you provide, the better we are able to customise your experience and help you find a solution that matches with your needs.
Following the use of our service, we may ask you for other information, such as completion of a customer satisfaction survey. Whenever you provide personally identifiable information to us, we will comply with our privacy policy.

As with the vast majority of Web servers, our one automatically creates log files for each visitor who accesses our sites. These “access logs” allow us to make our site more useful to our visitors. The access logs do not record a visitor’s name, address, phone number, or any other personally identifying information. Rather, these log files may contain some or all of the following information:

  • The date of the visit
  • The time and length of the visit
  • The path taken through the Web site
  • The browser being used
  • A list of files downloaded or viewed
  • The Internet Protocol Address (IP Address) of the machine accessing our Web site
  • Any errors encountered

We use this information to aid the technical administration of the sites and to better understand how the site is functioning for our users.

(ii) How and when information is used?
Our primary goal in collecting personally identifiable information is to provide you, the user, with a high quality service, i.e. quickly enabling us to provide our services to you. This is via the enquiry form(s) completed on our website. We also collect personally identifiable information to enable us to contact you about special offers, new products and for customer feedback.
In addition, our Web Server Logs collect non-personally identifiable information, such as which pages each user visits and the domain name of visitors. This information is used, for example, to help us identify which areas of our site are of interest to our visitors. We also collect the Internet Protocol (IP) addresses of its visitors for the purposes of system administration.

Cookies
We may also use “cookies” which help us to track basic visitor information in order that we can better tailor the site to our visitors’ needs. Most web browsers automatically accept cookies but you can disable this function by changing your browser settings if you so wish.
We may share overall visitor trends and other generic information collected on this website with third parties but we do not pass on any personal details or personally identifiable information without your specific consent.

Cookies are text-only strings of information that a website transfers to the cookie file of your browser on your computer’s hard disk so that the website can remember who you are.
A cookie will typically contain the name of the domain from which the cookie has come, the “lifetime” of the cookie, and a value, usually a randomly generated unique number. When you visit our website we send you a cookie. Cookies may be used in the following ways:

(a) to help us recognise you as a unique visitor (just a number) when you return to our website and to allow us to tailor content or advertisements to match your preferred interests; and
(b)to compile anonymous, aggregated statistics that allow us to understand how users use our site and to help us improve the structure of our website. We cannot identify you personally in this way.
By using cookies we will be able to see how our website is being used. This means that we will be able to identify the most popular areas of the website and make it easier for you to access them. They also help us to be more efficient as we can learn what information is important to you.

(iii) Who has access to the information?
We will not disclose any individually identifiable information about its users to any third party without first receiving that user’s permission. We may disclose personal information when we believe in good faith that the law requires it or to protect the rights or property of M J Hayward Associates.
When you are at our website and asked for personal information, you share that information with us and we  in turn shares that information with our employees, agents, directors, and sub-contractors if you then proceed to place an order with us.

We will not sell or rent your personally identifiable information to anyone.
We may send personally identifiable information about you to other companies or people when:
(a) We have your consent to share the information;
(b) We need to share your information to provide the product or service you have requested;
(c)We need to send the information to companies who work on behalf of ourselves to provide a product or service to you; (Unless we tell you differently, these companies do not have any right to use the personally identifiable information we provide to them beyond what is necessary to assist us.);
(d)We respond to subpoenas, court orders, any legitimate request by authorities with which we must comply or legal process; and
(e) we may transfer information about you if we acquire, or are acquired by or merged with, another company. In this event, we will notify you before information about you is transferred and becomes subject to a different privacy policy.

(iv) How we protect your information?
The privacy and protection of your personal information is important to us. In addition, any user statistics that we may provide to prospective partners regarding your usage are provided in the aggregate only and do not include any individually identifiable information. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As such, despite our efforts to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us, or to or from our online products or services. You transmit all such information at your own risk. However, once we receive your transmission, we make our best effort to ensure its security on our systems.

So as to enhance the security of your data, we have in place physical, electronic and managerial procedures to protect the information we collect online. However, as effective as these measures are, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that the information you supply will not be intercepted while being transmitted to us over the Internet.

Contact Us
If you have any questions about this privacy policy or any practices on the M J Hayward Associates website, please send an e-mail to us at info@mjhayward.co.uk
You can change your personal details at any time by amending your details by telephoning or writing to us at the address given below.

If you consented to receive marketing communications when you first registered, or when you entered a competition or registered for a promotion you can change your personal details at any time by writing, with your full name, address and other contact details (to enable us to find your records) to our address given below.

If you require any further guidance on updating the details we hold about you, please contact us.

Acceptance of Privacy Statement
Your use of our web site, including any dispute concerning privacy, is subject to this privacy statement and the Terms and Conditions of Service. BY USING OUR WEBSITE, YOU ARE ACCEPTING THE PRACTICES SET OUT IN THIS PRIVACY POLICY AND OUR TERMS AND CONDITIONS OF SERVICE.

We reserve the right to modify this privacy statement at any time by posting the changes on this page. Your continued use of any portion of our website following posting of the updated privacy statement will constitute your acceptance of the changes.

M J Hayward Associates Limited is a company registered in England and Wales (registered number 06228047) whose registered address isMJ Hayward Associates Ltd, G14, Dudley Court South, The Waterfront, Level Street, Brierley Hill, West Midlands DY5 1XN